Refund policy

Return & Refund Policy

Business Address: 1007 N Orange St, 4th Floor, Suite 2742, Wilmington, DE 19801, United States
Email: support@arlenzone.com | Phone: +1 302 406 8165 (Mon to Fri, 9:00 AM to 5:00 PM PT)

1. Return Window
You may request a return within 30 days of receiving your item. Requests must be submitted and approved before shipping the item back. Returns sent without approval may not be accepted. The 30-day return window does not replace any separate manufacturer warranty.

2. Eligibility
Items must be unused, in original condition and packaging, with all parts, accessories, manuals, cords, adapters, hardware, and proof of purchase. Items that are used, damaged, altered, installed, assembled, washed, or missing parts may receive a partial refund, store credit, or be declined.

3. How to Start a Return
Email support@arlenzone.com or call +1 302 406 8165. Include your order number, the reason for the return, and photos or videos if the item is damaged, defective, incorrect, or missing parts. After approval, we send return instructions and the return address.

4. Fees for Change-of-Mind Returns
If you order the wrong item, change your mind, choose a wrong variant, or the item does not fit your needs or space, you pay return shipping and a flat $5.99 return processing fee is deducted from your refund (this covers the original outbound shipping on free-shipping orders). For oversized or heavy items, the actual outbound shipping cost is deducted instead and is shown on the product page. Exchange shipping fees may also apply. We recommend a trackable service, as we are not responsible for returns lost in transit.

5. Damaged, Defective, Incorrect, or Missing Items
Contact us within 7 days of delivery with your order number and clear photos or videos. We may ask for additional photos, labels, packaging photos, or compatibility details. Depending on the situation, we may offer a replacement part, replacement item, exchange, store credit, partial adjustment, return instructions, or a refund. We cover return shipping when the issue is confirmed to be our error. Claims without sufficient evidence, submitted late, or caused by misuse, improper installation, incompatibility, or normal wear may be declined.

6. Electronic Products

Electronic products must be unused and in their original condition for a standard return. Any issues must be reported within 7 days of delivery with photos or videos.

If an electronic product has been used for an extended period before an issue appears, the matter is generally handled directly by the manufacturer under its applicable warranty policy. Customers should contact the manufacturer using the contact information provided on the product, packaging, or included instruction manual.

Arlenzone does not provide an additional manufacturer warranty or guarantee a one-to-one replacement or refund for electronic products after the applicable return period.

If we approve a return of a used electronic product as an exception, the refund may be partial, up to 50% of the eligible product price. Any applicable refund amount will be confirmed in writing before the item is shipped back.

This policy does not limit any rights you have under applicable law.

7. Product Compatibility
Please review the description, specifications, measurements, and compatibility notes before purchasing. If an item is opened, installed, or used and the issue is compatibility rather than a defect or our error, the return is treated as a change-of-mind return under Section 4.

8. Final Sale Items
Items clearly marked as final sale, clearance, special-order, or non-returnable cannot be returned unless they arrive damaged, defective, or incorrect.

9. Opened Personal-Care and Beauty Items
For hygiene and safety reasons, we cannot accept returns of opened or used skin care, hair care, makeup, fragrance, personal-care items, grooming tools, or bedding. Unopened items in sealed original packaging may be returned within 30 days. If such an item arrives damaged, expired, or incorrect, contact us within 7 days with photos of the item, packaging, and shipping label.

10. Restocking and Inspection Fees
For returned items that are opened, assembled, installed, used, or not in resellable condition, a restocking or inspection fee may apply. We will tell you the amount before processing your return.

11. Large and Freight Items
Return shipping for large, heavy, or freight items is your responsibility unless the item is confirmed defective, damaged, or incorrect due to our error. If delivery is refused or fails because of an incorrect address or no one available, additional return, storage, or redelivery fees may apply.

12. Non-Returnable Items
Final sale items, gift cards, items missing original packaging or parts, items damaged by misuse or improper installation, and opened personal-care items described in Section 9.

13. Refunds
After we receive and inspect your return, we notify you of the result. Approved refunds go to your original payment method within 5 to 10 business days (your bank may need extra time). Refunds cover the product price minus any fees in this policy.

14. Partial Refunds
Partial refunds may apply to items not in original condition, returned with missing parts not caused by us, opened or used, returned after the return window, or subject to the fees above.

15. Missing Refund
Check your bank account, then contact your card provider or bank. If the problem continues, email support@arlenzone.com.

16. Return Address
Wait for the address from our support team. Please do not send returns to our business mailing address unless we tell you to, as they may be delayed or declined.