Refund policy
Return & Refund Policy – arlenzone.com
Operated by: DD HOME SUPPLY LLC
Registered in: United States
Business Address:
3400 Cottage Way, Ste G2 #26839, Sacramento, CA 95825, United States
Email: support@arlenzone.com
Phone: +1 424 402 0216
- Return Window
Customers may request a return within 30 days of receiving their item.
Return requests must be submitted and approved before any item is shipped back. Returns sent without prior authorization may not be accepted.
- Eligibility for Returns
To qualify for a return, items must:
Be unused and in original condition
Be returned in the original packaging
Include all parts, accessories, manuals, cords, adapters, hardware, and original components
Include proof of purchase
Items that are used, damaged, missing parts, altered, installed, assembled, washed, opened where applicable, or not returned in their original condition may be subject to a partial refund, store credit, inspection fee, restocking fee, or may not be accepted.
- How to Initiate a Return
Please contact us at support@arlenzone.com or call +1 (424) 402 0216 before returning any item.
Please include your order number, the reason for the return, and photos or videos if the item is damaged, defective, incorrect, missing parts, or not working as expected.
Once your return request is reviewed and approved, we will provide return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
- Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect due to our error.
If a customer orders the wrong item, changes their mind, selects an incorrect variant, no longer wants the item, finds that the item does not fit their personal needs or space, or wishes to exchange an item for reasons unrelated to a confirmed product defect or seller error, the customer is responsible for all return shipping costs.
Original outbound shipping and handling charges are non-refundable for customer-responsibility returns.
If the original order included free shipping or discounted shipping, the original outbound shipping and handling costs are non-refundable and may be deducted from the refund.
For standard-size orders, a minimum outbound shipping and handling deduction of $5.99 may apply. For oversized, heavy, high-value, or specially handled items, the actual outbound shipping and handling costs may be higher and may be deducted from the eligible refund amount.
Exchange shipping fees may also apply for customer-requested exchanges.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
- Damaged, Defective, Incorrect, or Missing Items
If your item arrives damaged, defective, incorrect, or missing parts, please contact us within 7 days of delivery with your order number and clear photos or videos showing the issue.
Depending on the situation, we may offer one or more of the following resolutions:
Replacement part
Replacement item
Exchange for a compatible item
Store credit
Partial adjustment
Return instructions
Refund, where applicable
We reserve the right to review each claim before approving a resolution. We may request additional photos, videos, product labels, packaging photos, compatibility information, installation details, or other supporting information to verify the issue.
We reserve the right to deny claims that do not include sufficient evidence, are submitted after the required timeframe, or appear to result from misuse, improper installation, incompatibility, normal wear and tear, customer error, or use outside the product’s stated purpose.
- Product Compatibility
Customers are responsible for reviewing the full product description, specifications, measurements, compatibility notes, size charts, included parts, and product limitations before purchasing.
For products that require compatibility with existing furniture, equipment, appliances, electronics, connectors, power supplies, vehicles, pets, or other third-party items, customers are responsible for ensuring the product is suitable for their intended use before purchase.
If a product is opened, installed, assembled, connected, used, or tested and the issue is determined to be related to compatibility rather than a confirmed product defect or seller error, the return may be treated as a customer-responsibility return. In such cases, return shipping costs and original outbound shipping and handling charges may apply.
- Discounted, Promotional, and Price-Adjusted Items
Some products may be offered at discounted, promotional, or price-adjusted pricing, including items priced below the manufacturer’s suggested retail price, brand website price, typical retail price, or comparable marketplace reference price.
Because many of our products are offered at competitive or price-adjusted pricing, approved customer-responsibility returns may be subject to original outbound shipping and handling deductions, return shipping costs, exchange shipping fees, inspection fees, restocking fees, or other applicable deductions, even if the item was not separately labeled as a sale item at checkout.
Unless an item is clearly marked as final sale or non-returnable, discounted or price-adjusted items may still be reviewed under our standard return policy if all return eligibility requirements are met.
Items marked as final sale, clearance, closeout, special-order, non-returnable, or sold with specific return restrictions are not eligible for return unless they arrive damaged, defective, incorrect, or otherwise required by applicable law.
- Consumable, Pet Food, Treats, Vitamins & Supplement Products
For safety and hygiene reasons, we do not accept returns for opened or used consumable products, including but not limited to pet food, pet treats, chews, vitamins, supplements, dental products, ingestible pet products, wellness products, or other pet health-related consumables.
Unopened consumable products may be eligible for return within 30 days of delivery if they are in their original sealed packaging, unused, undamaged, and in resellable condition.
If a consumable item arrives damaged, expired, incorrect, or significantly different from the product ordered, please contact us within 7 days of delivery with photos of the item, packaging, lot number, expiration date, and shipping label so we can review the issue and provide the best available resolution.
- Hygiene, Personal-Use, and Safety-Sensitive Items
Certain hygiene, personal-use, pet-use, bedding, grooming, cleaning, and safety-sensitive items may not be returnable once opened, used, installed, washed, or removed from sealed packaging.
This includes but is not limited to grooming tools, pet grooming items, bedding, blankets, personal-use items, cleaning products, consumable products, and items that cannot be safely or hygienically resold once opened or used.
- High-Value Items & Restocking Fees
For certain high-value, oversized, special-order, used, opened, assembled, installed, or inspected items, a restocking and inspection fee may apply.
Any applicable fee will be communicated before the return is processed when possible. Restocking or inspection fees may also be deducted from the refund if the returned item is not in original, unused, complete, and resellable condition.
- Freight & Large Item Returns
Return shipping costs for large, heavy, oversized, or freight-shipped items may be significantly higher and are the responsibility of the customer unless the item is confirmed to be defective, damaged, or incorrect due to our error.
If delivery is refused, missed, or cannot be completed due to an incorrect address, inaccessible location, customer unavailability, or failure to schedule delivery, additional return shipping, storage, re-delivery, or carrier fees may apply.
- Non-Returnable Items
The following items cannot be returned:
Final sale items
Gift cards
Items marked as non-returnable
Opened or used consumable products
Opened pet food, treats, chews, vitamins, supplements, or ingestible pet health products
Items missing original packaging, parts, accessories, or proof of purchase
Items damaged due to misuse, improper installation, improper care, or customer error
Certain hygiene, personal-use, pet-use, grooming, bedding, wearable bedding, sleepwear, or safety-sensitive items where applicable.
- Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to your original payment method unless another resolution has been agreed upon.
Refunds are issued for the eligible product amount only. Original outbound shipping and handling charges are non-refundable for customer-responsibility returns.
If the original order included free shipping or discounted shipping, original outbound shipping and handling costs are non-refundable and may be deducted from the refund. For standard-size orders, a minimum outbound shipping and handling deduction of $5.99 may apply. For oversized, heavy, high-value, or specially handled items, the actual outbound shipping and handling costs may be higher and may be deducted from the eligible refund amount.
Return shipping costs, exchange shipping fees, restocking fees, inspection fees, carrier fees, and any applicable deductions may also be deducted from the refund where applicable.
- Refund Processing Time
Refunds are typically processed within 5–10 business days after approval. Depending on your bank or payment provider, additional time may be required for funds to appear in your account.
- Partial Refunds
Partial refunds may be granted in cases including but not limited to:
Items not returned in original condition
Items returned damaged or with missing parts not caused by our error
Items returned opened, assembled, installed, used, or tested
Returns initiated outside the return window
Customer-responsibility returns where shipping or handling deductions apply
Items that require inspection, repackaging, or restocking
Situations where a replacement part, exchange, store credit, or partial adjustment is the most appropriate resolution
- Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your credit card provider
Contact your bank
If the issue persists, please contact us at support@arlenzone.com.
- Return Address
Approved returns may be sent to the return address provided by our support team during the return authorization process.
Please do not send returns to our business mailing address unless specifically instructed to do so by our support team.
Returns sent to the wrong address, sent without authorization, or sent to our business mailing address without instruction may not be accepted or may experience significant delays.