Refund policy
Return & Refund Policy – arlenzone.com
Operated by: DD HOME SUPPLY LLC
Registered in: United States
Business Address:
3400 Cottage Way, Ste G2 #26839, Sacramento, CA 95825, United States
Email: support@arlenzone.com
Phone: +1 424 402 0216
1. Return Window
Customers may request a return within 30 days of receiving their item.
2. Eligibility for Returns
To qualify for a return, items must:
- Be unused and in original condition
- Be returned in the original packaging
- Include proof of purchase
Returns that do not meet these conditions may be subject to partial refunds or may not be accepted.
3. How to Initiate a Return
Please contact us at support@arlenzone.com or call +1 (424) 402 0216 before returning any item.
Once your return request is reviewed and approved, we will provide return instructions and the appropriate return address. Approved returns may be shipped directly to the provided return address.
Returns sent without prior authorization may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
If a customer orders the wrong item, changes their mind, selects an incorrect variant, or wishes to exchange an item for personal reasons unrelated to product defects or seller error, the customer is responsible for return shipping costs and any exchange shipping fees.
Original shipping charges (if any) are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.
Once your request is reviewed and approved, we will provide a replacement, refund, or return instructions at no additional cost to you.
We reserve the right to deny claims that do not include sufficient evidence or are submitted after the required timeframe.
6. High-Value Items & Restocking Fees
For certain high-value, oversized, or special-order items, a restocking and inspection fee may apply. Any applicable fee will be communicated before the return is processed.
7. Freight & Large Item Returns
Return shipping costs for large or freight-shipped items may be significantly higher and are the responsibility of the customer unless the item is defective or incorrect.
If delivery is refused, missed, or cannot be completed due to an incorrect address or customer unavailability, additional return or re-delivery fees may apply.
8. Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Items marked as non-returnable
- Certain hygiene or personal-use items where applicable
9. Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to your original payment method.
10. Refund Processing Time
Refunds are typically processed within 5–10 business days after approval. Depending on your bank or payment provider, additional time may be required for funds to appear in your account.
11. Partial Refunds
Partial refunds may be granted in cases including but not limited to:
- Items not returned in original condition
- Items returned damaged or with missing parts not caused by our error
- Returns initiated outside the return window
- Opened or used items where applicable
12. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, please contact us at support@arlenzone.com.
13. Return Address
Approved returns may be sent to the return address provided by our support team during the return authorization process.
Please do not send returns to our business mailing address unless specifically instructed to do so by our support team.