Shipping policy
Shipping & Order Policy – arlenzone.com
Operated by: DD HOME SUPPLY LLC
Registered in: United States
Business Address:
3400 Cottage Way, Ste G2 #26839, Sacramento, CA 95825, United States
Email: support@arlenzone.com
Phone: +1 424 402 0216
1. Order Processing Time
Orders are typically processed within 2–5 business days. Processing times may vary depending on product availability, payment verification, and order volume.
2. Shipping Locations & Fulfillment
To ensure efficient delivery, orders may be fulfilled through our trusted supplier, warehouse, and logistics partners located within the United States and internationally, depending on product availability and customer location.
We work with established shipping carriers such as USPS, UPS, FedEx, and other reliable logistics providers.
3. Shipping Within the United States
We currently ship across the United States. Delivery coverage may vary for certain remote regions or territories.
4. Shipping Rates
- Free shipping on orders over $49.99
- Standard shipping fee of $5.99 for orders below $49.99
Shipping promotions may change without prior notice.
5. Estimated Delivery Time
Estimated delivery time is typically 8–13 business days after dispatch. Delivery times may vary depending on product availability, carrier operations, weather conditions, holidays, and destination location.
Tracking information will be provided once the order has been shipped.
6. Order Changes & Address Updates
If you need to update your order information, please contact us within 12 hours of placing your order. Once an order has entered processing, modifications may no longer be possible.
Customers are responsible for providing accurate shipping information during checkout.
7. Order Cancellation
Orders may be cancelled within 12 hours of purchase. Once an order has entered processing, we may no longer be able to guarantee cancellation requests.
8. Returns & Exchanges
We offer a 30-day return and exchange policy for eligible items. Returned items must be unused, in their original condition, and include original packaging when applicable.
For complete return instructions and eligibility requirements, please refer to our Return & Refund Policy.
9. Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to carrier disruptions, severe weather, customs processing, holidays, or high seasonal demand.
We appreciate your patience and understanding in such situations.
10. Incorrect Address
If an incorrect or incomplete shipping address is provided, delivery delays or additional reshipping fees may apply. Please review your shipping information carefully before placing your order.
11. Lost or Delivered Packages
If your package is marked as delivered but cannot be located, please contact us and we will do our best to assist you in working with the shipping carrier to help resolve the issue.
12. Customer Support
If you have any questions regarding your order or shipping information, please contact us:
Email: support@arlenzone.com
Phone: +1 424 402 0216
Our support team typically responds within 24–48 business hours.